Download the latest drivers for your AMD Radeon 6600M and 6700M Series to keep your Computer up-to-date. May 16, 2016 - I have been struggling with my graphics card since I updated to Windows 10 like 7 months ago. I have tried the legacy drivers from the. Windows 10 creator edition & AMD Radeon HD 6700M series incompatibility Product Name: HP ENVY 17 Notebook PC CNU2021 Operating System: Microsoft Windows 10 creator edition (64-bit) Model: lw900av#aba Windows 10 updated to Creator edition and there's an incompatibility with AMD Radeon HD 6700M series (switchable graphics). The screen is black and I cannot get Windows 10 to run. I done a complete clean install of Windows 10 several times and have tried several different graphic drivers without success. Is there a proven compatable AMD graphic driver with Windows 10 creator edition? Thank you for joining HP Forums. I'll be glad to help you:) As I understand the Windows 10 creator edition & AMD Radeon HD 6700M series is incompatibility, No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution: What kind of issues do you have apart from the black screen? Any error messages showing up on the screen? Did you install the drivers from HP or AMD driver? In other browsers If you use Safari, Firefox, or another browser, check its support site for instructions. How to view chrome cache. For example, you can delete cookies for a specific site. • Click Clear data.. I recommend you download the latest driver from the AMD website if the updates on aren't satisfying your need: Keep me posted, If the information I've provided was helpful, Give us some reinforcement by clicking the solution and kudos buttons, That'll help us and others see that we've got the answers! @Riddle_Decipher I am in very strong hopes that you as a HP Support Representative can help me resolve my problem. Responding to your questions: What kind of issues do you have apart from the black screen? Screen locks with circling dots. Any error messages showing up on the screen? No error messages shown. Did you install the drivers from HP or AMD driver? I installed drivers from both HP and AMD without any success. I attempted to install AMD Driver Autodetect () as you suggested. The tool would not install with error message: 'OS not supported'. I have clean installed / re-installed Windows 10 creator edition version 1703 in excess of five times! I have downloaded the two (2) AMD files found on web site: Neither of those files would install and were therefore not usable. On site: Windows 10 Forums () there mutiple posts (many posts) citing my same issue with NO resolution. My perception is: Windows 10 creator edition includes Driect X version 12 AMD drivers do not support AMD Radeon HD 6700M series graphic adapter for Windows 10 creator edition HP does NOT provide any support drivers suotable for Windows 10 creator edition. Due to this lack of support, I now have a non-functional HP ENVY 17 laptop computer (a brick door stop!) I would greatly appreciate your help on getting my issue(s) resolved so that I can once again have a functioning laptop. Hi, Thank you for replying, I appreciate your time and efforts, First of all you have really done a wonderful job, unfortunately none of these steps have helped to resolve the issue. I would suggest you try to perform a system recovery using the recovery manager. Doing this will wipe off everything and set the computer back to the original factory conditions. Counter strike warzone download free. So, please remember to back up your data before initiating system recovery. If for some reason the recovery fails. The only other way to install Windows would be to order the recovery media for your laptop and using the recovery media you can install Windows. You can check if the recovery media is available online on by entering the exact model no. Of your laptop. To find the exact model no. Click here: Otherwise, you could also reach HP phone support to order the recovery media. If your product is out of warranty, please choose paid options to get the tech support number. HP Technical Support can be reached by clicking on the following link: (1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.
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